Marketplace Console
Consumer marketplaces
A trust-and-safety moderation and dispute-resolution console with realistic listing and transaction data.
A working system Praxis Lab built to test a real build, buy, reshape, or stop decision — not a client production system.
Consumer marketplaces
Marketplace Console
A consumer marketplace needed to decide whether trust-and-safety tooling should be custom-built or configured from a vendor.
A moderation and dispute-resolution console with realistic listing and transaction data.
Moderators exposed the edge cases that determined whether a vendor could ever be enough.
Capabilities built
- Moderation queue
- Dispute resolution
- Listing review
- Transaction signals
Evidence produced
- Workflow
- Market
- Decision
Have a decision like this one?
Bring the build-or-buy question you are weighing and we will scope a sprint that produces this same kind of evidence — working software, real reactions, a written recommendation.
Working software first. Opinions second.